Support Desk
Whether you are checking a delivery window for a commercial zone, confirming quantity pricing on a repeat order, or asking about a specific piece of equipment, our support desk routes your request to the right person. Call, email, or visit our warehouse during business hours.
Delivery scheduling for commercial zones is confirmed by phone before dispatch.
Speak directly with a team member about order status, delivery windows, or account setup for repeat buyers.
+27 23 807 4129Send order references, product questions, or delivery queries. We reply within one business day.
info@cheflinkexpress.comCollection orders and equipment inspections are handled at our commercial premises.
400 Mashele FallsGet help with bulk orders, delivery scheduling for commercial zones, and product guidance from a team that knows daily service demands.
Questions about quantity pricing, category grouping, or repeat-buyer checkout? Our team can walk through the ordering flow and confirm stock availability before you commit.
We schedule deliveries for commercial zones across South Africa. Reach out to align delivery windows with your service hours or catering event calendar.
Not sure which knife set, cookware gauge, or storage solution fits your workflow? Describe your kitchen setup and we will recommend dependable tools built for daily service.
Send a message with your order number or equipment question. We respond during business hours with practical answers, not generic replies.
Prefer direct contact? Call +27238074129 or email info@cheflinkexpress.com
Ordering & Delivery
Straight answers about bulk orders, delivery windows, and what happens after you place an order with Chef Link Express.
Each product page lists three tiers: single unit, case pack, and pallet-level volume. The price per unit drops as you move up a tier. Your cart automatically applies the tier that matches the total quantity for that item, so you see the correct rate before checkout.
We deliver to commercial zones across South Africa. During checkout you pick a delivery window that fits your service schedule — morning slots before lunch prep or afternoon slots for the next day. If your address falls outside a covered zone, the system will flag it before you confirm the order.
Yes. If you run more than one kitchen, you can assign line items to different delivery addresses within the same order. Each location gets its own packing slip and delivery window, while you keep a single invoice for accounting.
Unused items in original packaging can be returned within 14 days of delivery. If a tool arrives damaged or with a manufacturing defect, contact our support desk within 48 hours and we will arrange a replacement or credit. Items that show signs of commercial use are covered under the manufacturer warranty instead.
Create a business account to save your default delivery address, preferred payment method, and frequently ordered items. You can reorder a past order in two clicks or build a standing list for weekly restocking of disposables and pantry staples.
We supply hospitality training centers with the same equipment used in professional kitchens. If you are equipping a teaching kitchen, our team can help you select durable tools that withstand student use. Reach out through the contact page and mention your program size.
The points below clarify how Chef Link Express groups orders, schedules commercial deliveries, and handles product definitions. Read them before placing a repeat order so there are no surprises at the loading dock.
Orders are assembled by category — cookware, knives, pastry tools, plating, probes, and storage. Each category ships as a separate line on the invoice. If you need items from multiple categories, they are packed together only when they share the same delivery window and commercial zone.
Quantity pricing applies per category, not across the full order. A discount tier is triggered when the unit count within a single category reaches the published threshold. Mixing categories does not combine counts toward a tier.
Delivery windows are reserved for commercial zones only. Residential addresses fall outside the standard scheduling system and may require a separate arrangement. Confirmed windows are locked 48 hours before dispatch; changes after that point may shift the delivery date.
All items are graded for professional kitchen use. The warranty covers manufacturing defects under normal commercial workloads. Damage from misuse, improper cleaning, or modification is excluded. Keep the original packing slip to file a claim.
Returning customers can reuse saved category lists to speed up reordering. The streamlined checkout keeps your previous delivery zone and contact details on file, but you must confirm the delivery window at each order. Stock levels are checked at the time of checkout, not when the list is saved.